1. 监听坐席通话

编号  :  1

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

成功：
{"result":"success","code":200,"msg":"监听通话成功！"}


失败：
{"result":"error","code":404,"msg":"监听通话失败,监听者分机号不存在"}
{"result":"error","code":403,"msg":"监听通话失败,Token不合法或者已经失效!请刷新token后再试"}
{"result":"error","code":404,"msg":"监听通话失败：未选择被监听的坐席通话！"}
{"result":"error","code":404,"msg":"监听通话失败：被监听的坐席分机(1003)通话不存在！"}
{"result":"error","code":403,"msg":"监听通话失败：监听者坐席分机(5060)未就绪！"}
{"result":"error","code":500,"msg":"监听通话失败！"}

2. 介入通话

编号  :  2

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

成功：
{"result":"success","code":200,"msg":"介入通话成功！"}


失败：
{"result":"error","code":404,"msg":"介入通话失败,介入者分机号不存在"}
{"result":"error","code":403,"msg":"介入通话失败,Token不合法或者已经失效!请刷新token后再试"}
{"result":"error","code":404,"msg":"介入通话失败：未选择被介入的坐席通话！"}
{"result":"error","code":404,"msg":"介入通话失败：被介入的坐席分机(1003)通话不存在！"}
{"result":"error","code":403,"msg":"介入通话失败：介入者坐席分机(5060)未就绪！"}
{"result":"error","code":500,"msg":"介入通话失败！"}

3. 接管坐席通话

编号  :  3

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

成功：
{"result":"success","code":200,"msg":"接管通话成功！"}


失败：
{"result":"error","code":404,"msg":"接管通话失败,接管者分机号不存在"}
{"result":"error","code":404,"msg":"接管通话失败：未选择被接管的坐席通话！"}
{"result":"error","code":404,"msg":"接管通话失败：被接管的坐席(10051)通话不存在！"}
{"result":"error","code":403,"msg":"接管通话失败：接管者坐席分机(5060)未就绪！"}
{"result":"error","code":500,"msg":"接管通话失败！"}

4. 批量挂断坐席通话

编号  :  4

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

成功：
{"result":"success","code":200,"msg":"挂断1个通话成功！"}


失败：
{"result":"error","code":404,"msg":"挂断失败：未选择要挂断的坐席通话！"}
{"result":"error","code":500,"msg":"挂断通话失败！"}

5. 批量强制挂断坐席通话

编号  :  5

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

成功：
{"result":"success","code":200,"msg":"强制挂断1个通话成功！"}


失败：
{"result":"error","code":404,"msg":"强制挂断失败：未选择要强制挂断的坐席通话！"}
{"result":"error","code":500,"msg":"强制挂断通话失败！"}

6. 批量注销坐席分机

编号  :  6

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

成功：
{"result":"success","code":200,"msg":"成功注销1个分机！"}


失败：
{"result":"error","code":404,"msg":"注销失败：未选择要注销的坐席！"}
{"result":"error","code":403,"msg":"注销失败,Token不合法或者已经失效!请刷新token后再试"}
{"result":"error","code":404,"msg":"注销失败：所选分机都不能被注销！"}

7. 坐席状态监控: 获取所有坐席实时通话状态(拉取)

编号  :  7

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

总共有4种状态被返回，分别是：Unavailable:"未注册"、Idle:"空闲"、InUse:"通话中"、Ringing:"振铃"、DND:"示忙"、 CF:"无条件转移"。如下例子：

{
result: "success",
code: 200,
msg: "获取分机状态成功",
data: {
    "703": "Unavailable",
    "801": "Idle",
    "1001": "Unavailable",
    "1002": "Idle",
    "1003": "Unavailable",
    "1004": "Unavailable",
    "1005": "Unavailable",
    "5060": "Idle"
  }
}


{"result":"success","code":200,"msg":"获取分机状态成功","data":{"1001":"Unavailable","1002":"Idle","1005":"Unavailable","1004":"Unavailable","5060":"InUse","703":"Unavailable","1003":"Unavailable","801":"Ringing"}}

8. 坐席状态监控: 获取所有坐席实时通话状态(推送)

编号  :  8

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

返回值

总共有4种状态被返回，分别是：Unavailable:"未注册"、Idle:"空闲"、InUse:"通话中"、Ringing:"振铃"、DND:"示忙"、 CF:"无条件转移"。如下例子：

{"1001":"Idle","1002":"Unavailable","1005":"Unavailable","1004":"Unavailable","5060":"Unavailable","1003":"Unavailable","801":"Unavailable"}

如果坐席 "5060" 注册成功，那么只推送 "5060"分机的状态变化，如下：
{"5060":"Idle"}

备注

第3方开发商接入示例代码(javaScript)：

var PBXHOST = 'http://192.168.1.210:8080';
function monitor(){
    $.ajax({
        url: PBXHOST + "/da/sub?daID=agentmonitor",
        type: 'GET',
        data: { rnd: Math.random().toString(36).substring(3, 35) },
        dataType: 'json',
        timeout: 30000,
        error: function(jqXHR,textStatus){
            if( 'timeout' == textStatus ){
                monitor();
            }else{
                //如果是网络断开了，流程会执行到这里。暂停30s后继续执行
                setTimeout(function () {
                    monitor();
                }, 30000);
            }
        },
        success: function(json){
            monitor();

            //要监控的坐席状态发生改变，使用返回的json数据，采用js修改页面dom内容
             console.log(json);

        }
    });
}

9. 批量示忙

编号  :  9

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json

10. 批量示闲

编号  :  10

请求类型  application/x-www-form-urlencoded

请求参数

返回类型  application/json